Bethesda Gear Store Frequently Asked Questions
Everything you need to know about your gear, collectibles, and apparel orders.
How long will it take for my order to ship?
In-stock items typically process within 2-3 business days. Pre-order items will ship according to the estimated date provided on the product page. Once shipped, you will receive a tracking number via email.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
What is your return policy for apparel and collectibles?
We accept returns for most items in their original, unopened condition within 30 days of delivery. Please note that certain limited-edition collectibles and final sale items may be ineligible for return.
How do I track my order?
Once your order has been handed over to the carrier, we will send a shipping confirmation email containing your tracking link. You can also track your order status by logging into your Bethesda Gear Store account.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
If your gear arrives damaged or defective, please contact our Customer Support team within 7 days of delivery with photos of the damage and your order number to arrange for a replacement or refund.